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New Member

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3 Messages

Thursday, January 26th, 2023 5:38 PM

Payment Options are BLANK for Paying DirecTV BIll...

I assume this started this month as I did not have this problem last month and I assume it has to do with the migration of DirecTV accounts back to the DirecTV website instead of using the AT&T site.  Anyway, went to pay my bill for this month and forgot based on last month's interaction, DirecTV accounts have to log in through directv.com and not AT&T.  Anyway added my DirecTV log in back to my AT&T profile (despite the fact it takes you to the DirecTV website after you log in).  I go to the payment section so I can make my payment.  Scroll down to the payment section and all the ways to pay (credit card, checking account, savings account) are not listed on the page.  The only option to use for payment (which I refuse) is autopay.  Refreshed the website and the missing payment options display briefly but then disappears leaving only autopay as the payment option.

I've tried using these methods:

Firefox and Firefox in private mode (same results)

Edge and Edge in private mode (same results)

Though my phone with and without wifi (same results)

None of the options above displays payment methods other than autopay which I refuse to use.  So this obviously is an issue on DirecTV's end.  Please fix this as I don't want to have to call in to a telecenter everytime I need to pay my monthly bill.  Site was working fine last month until they started migrating DirecTV customer back to the DirecTV website.

ACE - Expert

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20.6K Messages

2 years ago

This is a customer to customer forum with no access to DTV, you have to call them to report the problem.

New Member

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3 Messages

2 years ago

I already called but thanks for the suggestion anyway...just venting some frustration I guess...

ACE - Expert

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20.6K Messages

2 years ago


NEED HELP?