paperless statements missing for six months now--will they ever return?

(I've been with DIRECTV since '95. I was an AT&T Wireless customer for a time and opted for the merged account/DIRECTV combined billing discount. Subsequently I dropped AT&T Wireless.)

For six months now, directv.com says go to AT&T for billing and att.com says go to directv.com for billing. I haven't been able to see a paperless statement since last December. Chat on directv.com always comes back with "we care greatly and this is a known problem and they are working on it" but it hasn't been fixed.

Several months I've cajoled the chat rep to paste in the statement breakdown. One month they refused to do that, said it couldn't be done, but did snail mail five months-worth of paper statements. This month, all of a sudden, the date they auto-pay charge my card pulled forward by two weeks, and the merchant name shown changed from ATT*BILL PAYMENT to DTV*DIRECTV SERVICE, so clearly things are happening under the covers.

A couple of times several weeks back I checked directv.com and saw different billing info besides "billed by AT&T", including the ability to setup paperless and auto-pay, and a link to bill history (but no bills shown). On several of these occasions when I saw the website in this newer state, I did both paperless statement opt-in and auto-pay setup and even got confirmation emails on both. (Even though subsequent times I saw this newer page, it didn't show auto-pay enabled.) Again, I took this as a sign that something was happening under the covers. Alas, I haven't sent the newer page in about a month.

Is my case somehow an edge case? Are others seeing paperless statements, paperless billing opt-in, auto-pay info, etc., on directv.com? I'm surprised a search didn't reveal any recent threads on this.