1 Message
Over charged billing
Hello I have been on the phone today every since 8:00 and I’m still on hold with the 7th representative. I normally pay 250.00 a month for my bill. My service has been interrupted. Direct tv is trying to tell me owe them $1,500!That is impossible! If I was that much behind you would have been suspended my services. Every time I get a representative they tell me yes, this is a billing error. And the representative would tell me they are going to transfer me to billing. Can someone please help me get this straightened out? So that I can enjoy my services. I have never had this type of run around in my lift.
account phone number ( Edited as per community guidelines)
billing name John ( Edited as per community guidelines)
Juniper
ACE - Expert
•
23K Messages
1 year ago
This is a public forum, not customer support. You have given your name and number to the entire world.
For guidance from experienced customers, what is the full breakdown of the DirecTV bill? With service being interrupted has it proceeded further to a non-pay cancellation? Is your bill combined with any other service provider (phone/internet)?
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
1 year ago
Hello @charmain1923 ,
Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver's license details, and address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines https://forums.directv.com/page/DIRECTV-Community-Forum-Guidelines your personal details will be scrubbed. Have a great day!
Regards,
DIRECTV Moderator
0
0