New Member
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4 Messages
One hour and 37 minutes on hold waiting to speak with a representative.
On top of that a recording pops on every 5 mins or so updating the wait time, which is now at another 35 minutes.
This is just unacceptable. Why can't Direct TV set up a call back system the way other companies with long wait times do?
What I need to do can't be done online (because I get a tech issue error message, which is another complaint). But come on, make it at least reasonable to call support and be able to speak with a human in a reasonable amount of time.
ECalypso
New Member
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4 Messages
1 year ago
That's fine -- I didn't expect customors to be able to help. I assumed this was also a place to voice issues with our service in the hopes that Direct TV might take note.
With longer wait times (especially when the company is short staffed) a reasonable solution would be to set up a system wherein customers can choose to be called back by the next available reprentative. Reasonable is the operative word.
Especially when the link on the website itself doesn't work, and ends up redirecting you to a page that returns an error message.
Thanks for your response.
P.S.: In the end I was on hold with Direct TV customer service for 2 hours and 8 minutes. Again, this is unacceptable.
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Tiger593
ACE - New Member
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1.5K Messages
1 year ago
Tell us your issue we might be able to help you with it. There are some very knowledgeable people on here who might be able to solve it. If not we will tell you so. You could also try chatting with customer service on Twitter or Reddit as Directvs customer service responds faster than waiting on the phone. Hope this helps!
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