Notice of Dispute

Hello people,

Today I ended my contract with Directv. The following is what I wrote to he company but I did not realize they did not have an email. Any help would be great.

I am writing to submit a dispute claim regarding a statement made by your company, DIRECTV, regarding the requirement of purchasing your services in order to acquire internet. I strongly believe that this statement was a misrepresentation and a falsification of the facts, as I have been paying for DIRECTV services since October 22, 2022, without any intention of obtaining the bundled internet services. On October 22, 2022, I contacted your customer service representative to inquire about the availability of internet services in my area. During the conversation, I was informed that in order to access internet services, I would be required to purchase DIRECTV as part of a bundled package. The representative specifically mentioned that it was mandatory to have DIRECTV in order to obtain internet access. Based on this information, I reluctantly decided to proceed with the bundled package, even though I had no intention of using the streaming application or other services associated with DIRECTV. I relied on the representation made by your company and have been paying for DIRECTV services since then. However, upon further investigation and consultation with other service providers, I have discovered that the statement made by your representative was entirely false. It is apparent that DIRECTV is not a requirement for accessing internet services, and I have been misled into believing otherwise. Therefore, I am requesting a full reimbursement for the period during which I have been paying for DIRECTV services under the false pretense that it was necessary to acquire internet. This reimbursement should include all charges incurred from October 22, 2022, until the date of resolution of this dispute. I trust that your company values its customers and upholds ethical business practices. It is crucial that you rectify this situation by providing a prompt resolution and taking appropriate action to prevent similar incidents in the future. I am open to discussing this matter further and finding an amicable solution. I expect a written response acknowledging the receipt of this dispute claim within 30 days from the date of this letter, since that is what your website states. Additionally, I request that you investigate this matter thoroughly and provide a resolution to avoid any further escalation. Please address all future correspondence regarding this dispute claim to the contact information provided above. Thank you for your attention to this matter, and I look forward to a satisfactory resolution.

Respectfully,
Jean