1 Message
No proration of a bill is terrible
So.... this is the last time I will ever use any AT&T service. Here is some background. I called and cancelled my services and turned in my equipment on 3/2/24. My billing period is from 2-29 to 3-28. How in the world can a company bill for an entire month when I had the service for 3 days? This is terrible business. In the insurance world and other services companies, a company would prorate your bill for the service you used. Oh... but not AT&T. They want to (Edited per community guidelines) you dry for services that you don't use and don't have the equipment to even use their service! Well... AT&T will NEVER get my business ever again. If someone at AT&T wants to reach out to me... please do as I will "spread" this horrible policy via social media.... that most of their customers have no idea about since they have been with you forever. 16 years to be exact and I feel like I have been (Edited per community guidelines)d.
directv_community_forums
New Member
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36 Messages
8 months ago
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shannon02
ACE - Expert
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20.6K Messages
8 months ago
DTV stopped prorating the bill years ago, now you pay for and receive service until the end of your billing cycle had you not returned the receivers early you could have continued using them. The receivers didn't need to be returned until 21 days after the end of the billing cycle. DTV is not the only service that stopped prorating the bill.
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shannon02
ACE - Expert
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20.6K Messages
8 months ago
AT&T sold off 30% of DTV and no longer handles the day to day operations.
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