6 Messages
New Service
I tried to start new service but was told I need to settle a Directv bill. I contacted Directv and they cannot provide any information because it is in collections. I contacted this collection company and they are unable to provide any information on how or why I owe Directv. They can only provide an amount of almost 642 dollars but no reason as to why I do. Its been 5 plus years since I've had directv and I've returned all equipment. This does not show on my credit report as a collection but At&t internal system believes that I do. I am looking to port my 4 numbers over to At&t if I can get this resolved.
DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
This must be a hassle for you, @Castilap. We want this fixed. Let's investigate this further. We're sending a DM to assist. Kenneth, DIRECTV Community Specialist
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Castilap
6 Messages
7 months ago
Yes it is a big hassle for me. I would like to get this resolved ASAP.
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We understand that this is urgent and have sent you a message. Please check your inbox. Alice, DIRECTV Community Specialist
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Castilap
6 Messages
7 months ago
What inbox are you referring too? I have no messages in my inbox here. I'm new on here.
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shannon02
ACE - Expert
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20.6K Messages
7 months ago
When DTVhelp sends a DM/PM a box with lines in it appears at the top of this page near the bell icon when you are logged in.
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Castilap
6 Messages
7 months ago
Thank you Shannon02, I do not have any box with lines in it by the notifications bell.
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We're happy to help, and we'll send you a DM to address your billing issue. Alice, DIRECTV Community Specialist
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Castilap
6 Messages
7 months ago
OK I'm not seeing any message Alice. Can we communicate another way?
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
Alright. We will need to speak with you over the phone to address your billing concerns. What is the best phone number at which to reach you now? Alice, DIRECTV Community Specialist
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Castilap
6 Messages
7 months ago
Can you please give me your number? I don't want to put my phone number on here for the public.
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
You can reach me directly at 855-413-4789 ext. 7559472: 1 p.m. - 10 p.m. CST Mon-Fri. Alice, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
You may visit https://www.directv.com/support/article/000093360 to get sign in help for your DIRECTV account including how to find your user ID and reset a password. Let us know how this goes. Alice, DIRECTV Community Specialist
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