Need to speak to the supervisor's supervisor, how can I get a hold of them

This is a customer to customer forum.

Yup,  but does anyone know how go about speaking to a higher up

So what makes you think what you want is possible. You aren’t going to reach any supervisors here but if you explain what you want, maybe someone here can say if it’s possible.

Long long story but the highlights are, have been w AT&T 20+ years have been w direct TV for like 10. Built a new house and apparently the hoa isn't allowing the dishes. I called and told direct TV, they said OK. No cancellation fee, I only officially had one month left anyway. And they owed me a 103.00 refund. Well I just got a bill for 208.00. After 2 hours and 5 people later the supervisor tells me too bad, not those words but.......  So I need to speak to someone

DTV has to send a tech to verify there is no Line Of Sight(LOS) before you can cancel without the ECF/ETF and HOAs can't prevent a dish install in an area under your exclusive control like a patio/balcony.

So the early termination should only be 20 bucks? Why did they charge me 312.00?

1 person tells me 1 price another tells me I can’t pay that what’s going on I’ve had this account since 2002 I want answers

I get told 1 price I can pay another tells me I can’t pay that what’s going on I’ve had this account since 2002 really you want to lose me