Contributor
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6 Messages
Missing tear off from the January statement. We sent the money order, but it was not posted to our account
The January statement for Direct tv had no tear off to send back! We sent the Money Order for $92.53 in a regular business envelope with a copy of the top of the statement with all the information. The Money Order was cashed on February 11, but not posted to our account.
Now AT&T is demanding double payment. We are really disappointed. Why--in the first place--was there no return tear off to send back?
No one seems to have any answers for us.
margiew
Contributor
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6 Messages
2 years ago
Thank you! for your suggestions. Very little help from anyone at AT&T or DirecTV. Local offices have no ideas. Customer service by phone says we have until March 17.???? Meantime the statement we get is for two months plus late fee.
I appreciate you, and will try the email you suggested.
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