New Member
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4 Messages
Missing some sports channels
I have the sports pack add-on. I am getting the error code 721 for the following channels: ESPNU, ESPN News, SEC Network, NHL Network, Tennis Channel, Golf Channel and Willow. I was receiving all of these channels up until net week, and I just double checked and they are all listed as included with the Sports Pack. I called customer service, and they had me reset my all of my equipment and then told me it was a blackout issues (which there is no way that is true).
Accepted Solution
nkirby
New Member
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4 Messages
11 months ago
I finally got the problem resolved. I did the online chat. They over and over again told me to reset my equipment and I firmly said it's not an equipment issue, there is an error with my authorization. The agent finally listened to me and said "I have successfully reinstate your service from our end" and boom it worked. I have no clue what the issue with this was on there end, but the channels are now working on my end.
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nkirby
New Member
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4 Messages
11 months ago
Did both of those things and it did not work. It's not a blackout issue.
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