New Member
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3 Messages
Miscommunication
Was told 50 percent of my bill would be covered if payed by the Dec.,15 I paid 137.50 . Nothing came off my bill. Now I get a disconnection notice if 167.50 wasn't paid today.. called customer service and had a person apparently from another country trying to handle my personal stuff..could not speak English or understand english.kept asking me if I was in New jersey when I live in Missouri..must take an act of Congress to honor the discount . With all the money saved outsourced customer service. I'm Military.. on fixed income.. and disabled I really appreciate the inconvenience... Be the first to Hollar when your rights are challenge n you need a service member to keep you free!! God bless America..
detuch254
ACE - New Member
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5.2K Messages
2 years ago
You are contacting other customers on a public forum so unfortunately we wouldn’t be able to adjust your bill.
I suggest you call DIRECTV (number in my greeting below) and say ‘cancel’ to the robot to be sent to the retention/loyalty department where an agent ‘NOT’ from overseas can assist. If a resolution isn’t met after several phone calls, you would proceed with a BBB complaint.
Although, I personally have not heard of a 50% bill coverage for paying early. That seems fishy.
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nabukl
ACE - Professor
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2.3K Messages
2 years ago
The 50% off screams scam
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litzdog911
ACE - Sage
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46.1K Messages
2 years ago
Who told you that you would get 50% off? Never heard of that sort of promotion.
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nabukl
ACE - Professor
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2.3K Messages
2 years ago
How did you pay the $137.50 ? Let me guess, with a gift card?
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T340
New Member
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3 Messages
2 years ago
No i paid my bill with my debit card.!!!! And I also have the email to me from att. That has my last 4 numbers of account listed on the 50 percent off so called scam. So if it is a scam they hacked my att. Account..
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T340
New Member
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3 Messages
2 years ago
I paid my bill with my debit card not a gift card. And for the scam comment they had my email address and my last 4 numbers of my att. Account so if it is a scam they hacked my account. So no telling what they have done. I'm probly paying for someone else's cable bill.
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TexasBrit
ACE - Expert
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14.1K Messages
2 years ago
DirecTV would never contact you with an offer like this. It's almost certainly a scam. They don't need to hack your account to get this information, it's out there.
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