New Member
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2 Messages
MAX Streamng
How do I get help with my MAX Streaming. I subscribe to HBOmax thru DirecTV. My HBOmax streaming worked fine then in May when the service switched to MAX Streaming I downloaded the new APP and installed it and connected to my provider and it worked fine. Then around June 7th it quit working. I then called Customer Support at DirecTV & MAX to try and resolve it. MAX after 2 calls said both times that DirecTV had me terminated in MAX’s system and I need to call DirecTV to resolve the problem. DirecTV after many calls finally said they would escalate the problem and somebody would contact me in 1 to 7 days, after 14 days and having heard nothing, I called again, got the same run around about the escalated problem. This is no way to do business. I would truly like some help with this problem from somebody that has the knowledge to solve this problem.
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We are sorry for the inconvenience you are having with the MAX app, and thank you for letting us know all the steps you have made through this situation. Did you already use another device to log in to the MAX app? Jhonny, DIRECTV Community Specialist
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BrianMoorhead
New Member
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2 Messages
1 year ago
I have 2 AppleTV boxes, I’ve tried on both, I even removed the app and reinstalled it, with no help. I then tried installing the app on my iPad it does the same thing. When u start the app and login to MAX and then select connect to provider. I then enter my userid and password verify the password and select sign in, it thinks for a few seconds then takes me back to were I started. When I contacted MAX support they tell me DirecTV have me marked as terminated in MAX’s system even though I subscribe thru DirecTV.
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