New Member
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3 Messages
Loyalty discounts for DirecTV
I've been a DirecTV customer for 14 years.
Now in May 2022 they no longer give loyalty credits for DirecTV customers.
So on May 4th 2022, I scheduled service cancellation for May 25th 2022.
I get a call from a DirecTV representative on May 5th at 9:30 am.
Rep asks why I want to cancel, I tell her DirecTV no longer gives loyalty discounts and spectrum has a lower offer for the same package I get at DirecTV but for $65 lower cost per month for 12 months. And after 12 months my cost from spectrum will still he $35 per month lower than my current DirecTV account. AND NO CONTRACTS !!!
So the rep try's to sell me a low budget family package that they list nowhere for you to see. It basically has 25 chanels.
And its $65.
I tell the rep I want my existing package I have now of 125 channels with a loyalty discount or I'm cutting ties with DirecTV. She said she will look into it and call by the end of the day.
Well now at 5:20pm guess who calls, a different DirecTV rep, and she gives me the story and tries to sell me the 25 chanel family package for $65 a month and a $100 Visa card.
I tell her I want my existing package with a loyalty discount or I'm cancelling my service.
She said she could only offer me a $100 Visa card to keep me existing service.
I told her that At&t has ruined DirecTV and now it cant even find a buyer to buy out the DirecTV as a whole.
I told her I will be cancelling my services as scheduled and will go to Spectrum for my services.
She thanked me for being a DirecTV customer said have a nice day , goodbye and hung up.
So needless to say, SPECTRUM, when you call on friday may 6th, 2022, I will be ordering my new tv service.
AT&T. HAS TRULY RUINED DIRECTV AND IM JUST ANOTHER ONE OF MILLIONS OF CUSTOMERS WHOM HAVE LEFT DIRECTV.
Scott A Krupa
shannon02
ACE - Expert
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20.6K Messages
3 years ago
AT&T CEO stated 3 years ago there will be no more discounts for existing customers.
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sawolnik07
New Member
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3 Messages
3 years ago
Explain why at&t has in the last 6 years since inquiring DirecTV has lost close to 10 million DirecTV customers.
It not due to loyalty discounts its at@t's agreed to gouge its customers.
Why can Sirius radio retain me as a customer for the low amout of $20 for a 5 month period, and for the last 3 years I've been with Sirius radio I always ask fir the 5month $20 deal and I get it.
Its because Sirius radio knows that $20 is a far greater amount than $0.00 dollars per customer.
AT&T has chewed off the hands that has feed it for tha past 6 years.
And now there trying to offload DirecTV and cant find a buyer to commit to a 100% buyout.
AT&T should change irs name to GREEDT&T !!!!!
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sawolnik07
New Member
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3 Messages
3 years ago
Shannon02, I have constantly fir thecpast 6 years received loyalty discounts from AT&T on my DirecTV account in fact the last discount I got was for $5.00 a month for 12 months on April 12th, 2022.
So now instead of getting my $70.00 per month after loyalty discounts, At&t will now get $0.00 a month from me.
So do the math and figure out how much 10 million customers adds up to in lost revenue in the past 6 years.
Hmmmmmmmmm
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hello @sawolnik07 , if cost is a concern, we will be happy to review your account and get the best deal for your services.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
We'll be waiting for you.
Ximena, DIRECTV Community Specialist
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doldham
New Member
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1 Message
2 years ago
My Loyalty discount just ended. I have called numbers on the internet and they are no longer in service. I have been a customer for over 20 years. I need the discount or I will have to cancel. It's bad enough that they took off ABC Network.
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
AT&T sold off 30% of DTV so I would think that most AT&T numbers will no longer work but 1-800-531-5000 has been DTV number since they started. As stated AT&T CEO stated long ago there will be no more discounts to existing customers.
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
The only reason ABC would be taken off would be due to a dispute due to the channel owner demanding more and more money from DIRECTV.
You may be able to get a discount (unlikely but worth a try) by calling DIRECTV ( number in my greeting below) and saying ‘cancel’ to the robot. That sends you to the loyalty/retention department where an agent can assist and perhaps give you one to keep you as a customer.
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