Loyalty Discount

The days of generous "loyalty discounts" have passed. TV providers like DirecTV are losing money. If you can find a better alternative then go for it. 

Hi, @tpawise. We understand how important cost is and don't want to see you go. DIRECTV remains steadfast in its commitment to bring customers the best programming at a fair and reasonable price. We'll send you a DM to check the best price for your programming needs. Maria, DIRECTV Community Specialist

@tpawise 

It is simple. There is no point keeping a customer if they are not turning a reasonable profit.

So they have determined your account is no longer eligible for discounts and must pay what the service actually costs. Even when discounts are available, those are supposed to be a temporary perk. It is not up to DirecTV to help cover your bill.

So reduce service to what is comfortable for your budget or go elsewhere. That is your choice. Just don't expect continuous discounts no matter where you go. In the end, it is up to you to afford your bill not theirs.

Juniper, I don't know if you are with Direct TV or just an arrogant person who thinks it's ok to be rude and disrespectful.  I understand business and was only stating that I have had to contact (call) Direct TV every month since November which is very time consuming to get them to correct my bill.  Each call ends with an apology and confusion on the Support Reps part as to why they couldn't get my bill corrected.  As a long time customer, I felt they might want to compensate me for the HOURS I have spent on the phone with them to correct THEIR error.  Obviously, If they have no option to help me and I can't afford the high cost of my upcoming bill (which who knows what amount that will be), then I WILL go elsewhere.  I didn't need you to rudely tell me that.  I just love arrogant people who hide behind a computer screen to be ugly.  If you are association with Direct TV, you would be my number one reason to cancel.

So what's the supposed error? Just curious 

@tpawise 

Telling it like it is, so simple perspective, is neither rude nor disrespectful despite it wasn't what you wanted to hear. I do not work for DirecTV and certainly am not arrogant, I just prefer to view the reality of the situation and not simply to what one wants it to be.

You complained that your discount was expiring and was told there was nothing available at this time for a new discount and call that forcing your out not wanting to keep a "loyal" customer. I pointed out they are not obligated to give you a discount, plus if giving you a discount is keeping you at a loss then that is not a benefit for them as a company.

I am not "hiding" behind a computer screen. My response would be the same in-person. There is no benefit and too much work involved in changing who I am online. For me I prefer to stay true to myself regardless if online or not as that is how I grew up. Others can have their online persona if they want, but such is not for me.

Don't care if you stay or not, that is between you and DirecTV and in the end is your choice. Now if your decision to leave is based on that you didn't like what another user on the forum (me) said or how it was said, then in my perspective you are too easily influenced. But that is just my two cents.

All that is separate from whatever billing error you experienced. That is something I hope is resolved and stays resolved. As for compensated for your time with customer support, that is not obligated by any company. Certainly nice if they do give a courtesy of something, but time with support, waiting in line, etc. is not something that must be compensated.

I don't like streaming either.   so each time DTV ups my bill, I reduce my movies that I receive.    such is how life is going - like Juniper has listed.     so I  choose the pay the price as streaming is not to my liking.

Good luck.       the last time i got a discount on DTV was when ATT adjusted my account for internet issues they caused. I found it interesting that they adjusted the DTV side of the bill for internet stuff.   and that discount ends in 2 months.

Adjusting DirecTV bill for internet issues? Sounds like when they were trying to integrate both services into one billing system and found you were eligible for a discount (which would have been there even if there wasn't an internet issue) on the other service so used that to ease the situation. But in the end your issue was resolved (I hope) and you got a lower bill for a while so pretty decent in the end.

Kudos to you for being aware of when that discount ends. Wish more people would read their bills and take personal responsibility for their expenditures.