4 Messages
Loyalty customer service
I had suspended my service due to financial reasons to avoid early cancellation fees but when we went in to At&T to get cell service because it was cheaper using AARP discount they recommended Directv streaming because it was substantially cheaper we signed up for it. When I called to cancel the satellite service the loyalty person stated that we shouldn’t have been allowed to change and that he could’ve saved me $70 per month by lowering our package. That’s ludicrous since I have way more with DTV streaming than satellite and saving a lot of money and even though I’m still with Directv he’s still charging me $180 early termination fee.
DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
Hi, cbyrdie125. We're sorry that your experience wasn't a positive one. We're committed to fostering an environment built on trust. I'll send you a DM to review your account and provide you with a personalized resolution. January, DIRECTV Community Specialist
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cbyrdie125
4 Messages
9 months ago
When are you going to DM me?
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shannon02
ACE - Expert
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20.6K Messages
9 months ago
Suspending service only extends the contract.
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cbyrdie125
4 Messages
9 months ago
Juniper, they are not 2 different providers but thank you for your response.
Shannon02, I knew that but had to do it for financial reasons that have changed since putting it on hold. My point was that I was not advised by AT&T that I would have to pay ETF and Directv could waive the fee as I’m still a loyal Directv customer.
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cbyrdie125
4 Messages
9 months ago
Well…as expected, they are not willing to waive any portion of the fee and the only reason I am staying with Directv Streaming is because I like it so much better than the Satellite. I will definitely file a complaint with someone even if it’s the BBB.
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nabukl
ACE - Professor
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2.3K Messages
9 months ago
@cbyrdie125 they ARE 2 different providers service is non transferable between the two, your etf is 100% legitimate
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