Lower my bill

A few years ago AT&T's CEO stated there will be no more discounts for existing customers, since then AT&T sold off 30% of DTV and the new partner is running the day to day operations.  You can try calling DTV at 1-800-531-5000 to see if there are any but there may not be any.

We called last month and they said to call again this week. That’s the number we called today and 2 agents tried to sell us a protection plan and wouldn’t even listen to what we said. 

This is a customer to customer forum with no access to any accounts.  There is nothing we can do about them trying to sell you the protection plan.

The way to lower your bill is to change to a less costly package or get rid of unneeded extras like premium channels or the protection plan or get rid of unneeded receivers. If you are just looking for a discount, you will likely never get a discount from a front line agent. When you call, say “cancel service” at the voice prompt, that should route your call to a retention agent. If any discounts are possible, the retention agents are the most likely to get them from.