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J

New Member

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1 Message

Tuesday, November 30th, 2021 10:20 PM

Closed

Letter from Directv to return equipment

Bob DeMoss got a letter from Directv to return equipment that he no longer has. His account number is 68403747. Let me know if this problem has been resolved.

ACE - Expert

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20.6K Messages

3 years ago

You have just posted that info on a public forum for the world to see and use to scam them.   Unless DTV charges them the NRF they will not give any info on if they received it or not.

(edited)

1 Message

10 months ago

Returned equipment and have UPS receipt.  Got dunning letter to return equipment.  Who can help?? 

ACE - New Member

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5.2K Messages

10 months ago

Call DIRECTV (number in my greeting below) and say ‘cancel’ to the robot to be sent to the retention/loyalty department where an agent can help with returns. As long as they have the UPS receipt as proof, there should be no issue. If directv is unwilling to help, a BBB complaint should be filed to resolve the issue thereafter.


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