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2 Messages

Saturday, January 6th, 2024 1:10 AM

Lack of full disclosure

I would NOT recommend Directv to anyone. First of all they are sneaky and do not fully disclose information. 1) when I inquired about  cable services the sales people sold me on a promotion so I agreed. What was not disclosed to me about the deal while I was on the phone with the sales representative was that this promo would include a 18 month contract! Now it may have been in the fine print yes… HOWEVER this is not doing finesse business! The information should have been verbally discussed and agreed upon during the sales call! It’s like lying by omission! 2) 3 months into my service (keep in mind I’m not aware of this contract that I’m now in) I had not really been utilizing my cable as I thought I would and decided I should go and cancel it and save my money… welll…. I call to cancel service and speak to someone who was very nice and said Listen, there’s nothing wrong with the service. I’m just not using it as much as I thought I would I’d like to cancel. the representative says OK sounds good. You’ll have service up until the first of the month and then it will be canceled from there on out well a week later I get a bill for $500 for cancellation fee!!! Again!!!! This is lying by omission! This should have disclosed to me when I was on the phone with the person canceling the services! they do bad business and are not honest. Look for a better company

ACE - Expert

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20.6K Messages

10 months ago

DTV is not a cable company and new customers have always had a 2 yr. contract. If you where 3 months into the contract then the ETF/ECF should be $420 as DTV charges $20 per unused month with the max being $480. DTV doesn't know if you are using it or not so long as the account is open you will be charged.

2 Messages

10 months ago

Well done! Way to take accountability and work on the real problem! Again, prime example of the type of people we are talking about running the company! 

ACE - Expert

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20.6K Messages

10 months ago

This is a customer to customer forum, the few employees on here have that fact stated in a box similar to the ACE box.


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