New Member
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5 Messages
INCREDIBLY HORRIBLE CUSTOMER SERVICE, GOING TO SUE
In the 25 years I have been a DTV customer, I have never experienced such horrible service as I have the past 7 months. I moved to a new house so DTV said just bring the main receiver and they would install a new dish and 5 mini clients. All good. One of the mini clients doesn't work after the first 30 days, and they want to charge me to replace it. I give them (Edited per community guidelines) and they say they'll take care of it. The nerve! Then I notice they are billing me for 6 mini clients. They insist I have them, but I only have 6 televisions (1 using the main receiver). They finally relent and say they will fix the billing. They never do. Meanwhile, one of the channels I am supposed to receive doesn't play. I call to complain, they don't fix it (but I still pay foir it). And then yesterday, one of my mini clients won't play, the TV says I have too many active receivers going and to remove one. So, I call again. The first DTV agent is basically useless. His supervisor comes on (only took 40 minutes!) and tells me that my main receiver can only support 3 mini clients. I ask her why DTV sold me 5 and never said anything? She has no answer. And when I inform her of the overbilling, she offers to upgrade my main receiver. What about all the money DTV just essentially stole from me? She won't address it. I ask to speak with her boss. Today, her manager calls and asks me to explain my situation, so I do. She repeats it, only the OPPOSITE of what I say! She is beyond incompetent. It is like a bad SNL sketch that runs towards the end of the show. I am now interviewing class action attorneys to look in to finding others in the same position and filing a suit against DTV. Please reply here if you believe you may have a claim as well.
shannon02
ACE - Expert
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20.6K Messages
1 year ago
The HR44/54 Genies can only stream to 3 minis at a time and you can have 7 minis. You have 60 days to report billing problems. You are limited by the TOS to binding arbitration.
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ARTinLA
New Member
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5 Messages
1 year ago
Thanks for your feedback, very helpful. For the record, the agent didn't tell me I could only watch up to 3 genie clients at a time, she said could only have up to 3 genie clients on the system, which is very different. And, DTV agent who arranged for service in the new location said I was only allowed 1 DVR receiver for the house, they would not let me have multiples on the same account in the same location.
I really do miss the old DTV which relied on the best technology and customer service.
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ARTinLA
New Member
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5 Messages
1 year ago
we only kept DTV because I was told that it easily allows us to watch a single recording on any TV that is networked while Spectrum has no such option (unless we stream it through their app). We have Specturm for intrernet and their customer service has been excellent. Just goes to show how things can really change!
Thanks.
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