impossible to set up service

Spent 52 minutes on line to set up service. Agent asked if she could put me on a brief hold due to an error message on her computer and she needed to consult a supervisor. A new agent came on line and wanted to start the entire process over again as if I was a brand new caller and had not been trying to set up service for the last 52 minutes. Then told me I could not have been talking to Direct TV for the last 52 minutes. It must have been a diferent company. Well how could that be if I never hung up the call and my cell phone showed I'd been on the same call for 52 minutes to the Direct TV phone number? The sheer stupidity was unbelievable