New Member
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3 Messages
I would like to be contacted about paying for two accounts
My father and I live together. He had a satellite account with you that he opened in June 2021 and I started a stream account in January 2022. I didn't realize that he was still paying for the satellite account, as the technicians took the satellite box with them when they left our house. We just sat down to work on our finances for the new year and found out we are both paying for DirecTV to the same address. He would like to be reimbursed for the bill he has been paying since January since he has not been receiving those services.
sandblaster
ACE - Expert
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2K Messages
2 years ago
This forum is not customer support. No one is going to contact you from your post here. At best, you’ll get a reply from Directvhelp. Unfortunately, if your dad never cancelled the satellite account, reimbursement probably won’t happen. In any event, the satellite account owner needs to call. He can also escalate to corporate by filing an FCC or BBB complaint.
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AmandaMac
New Member
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3 Messages
2 years ago
I guess I misunderstood the DirecTV representative I just spoke to. She said to direct my question here and that a HelpLine representative would get in contact with me. Is there another website to contact?
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litzdog911
ACE - Sage
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46.1K Messages
2 years ago
No. You'll need to call DirecTV to fix this. See the phone number below. Call the DirecTV Satellite number. Say "cancel" at the voice prompt.
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nabukl
ACE - Professor
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2.3K Messages
2 years ago
The rep should have took ownership of the call instead of pushing you off to the forum
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
The only time a technician will remove equipment if that is when they are on-site and an upgrade is occurring. The technician may take the old equipment with them and setup the newer upgraded equipment.
However, most if not everything is returned by the customer to an authorized FedEx or UPS location.
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sandblaster
ACE - Expert
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2K Messages
2 years ago
@Juniper Why do you say that? Or is it a typo? Of course it’s possible to have both services at the same place as proven by the OP.
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nabukl
ACE - Professor
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2.3K Messages
2 years ago
I also want to know the "why" of a tech being onsite
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sandblaster
ACE - Expert
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2K Messages
2 years ago
@Juniper Sorry about that. Apparently I can’t read.
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AmandaMac
New Member
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3 Messages
2 years ago
My dad is 70 years old and has hearing aids, so he was having difficulty hearing over the phone. I wasn't expecting to be home, so they sent a technician to help him with the setup, which was very nice of them. Really, we have had no issues with DirecTV and have enjoyed the services, but we finally sat down to go over his finances for this next year and he said he wasn't receiving some of the channels he was being charged for. He is paying $184.89 a month for the $120 channels, HBO Max, etc etc. I told him I was also paying $94.99 for the Streaming service (which is all that we have hooked up to our television) and we put our finances together on the table, seeing that he is also being charged for internet that I am paying for. I don't know if the technician told him to call and cancel, and dad swears up and down that the guy never told him anything, but I do know he took the original satellite box. So we are being charged for satellite services and extra channels that we currently don't have access to.
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