I NEED A CUSTOMER SERVICE EMAIL ADDRESS

@daneeloves7 what exactly is your issue or complaint? If anything, ask here and we can prevent you the trouble of going through the BBB to get your issue fixed as that takes time and more inconvenience. 

I have been an ATT and Direct TV customer for over 20 years, my son recently moved out bought his own house and took the Direct TV account with him. I have been informed by them that in order to reestablish a Direct TV account I will be forced to pay a one time fee of $320.00 due to my bad credit score, non refundable. My cell phone bills average over $250.00 per month for 20 years, I make over 200K a year and my credit score on Experian is a 675. I own my house as well. This is at the very least is disappointing. I have enjoyed Direct TV and was hoping to get it back on. I was talking to Velle in new accounts after I spent an hour on the phone with Ray in collections who verified I have no previous credit issues with ATT or Direct TV. Velle was in the end very confrontational and has led me to have to make a decision to leave ATT and go to Verizon with all my accounts. Sadly if this is how a 20 year loyal customer is treated it will end our relationship. My email address is [Edited per community guidelines] and my cell is [Edited per community guidelines] if there is anyone who cares to respond to this complaint before I go to Verizon. They have already assured me no unnecessary bad credit fees if I switch company's.

I am in shock at the 1 hour phone call I just had!

Tom [Edited per community guidelines]

This is a public customer to customer forum you have just posted your info for all the scammers to contact you.

@tvirden at this point it’s best to make a whole new post, remove this reply, and do not include the private info. Include what you mean by ‘my son took the DIRECTV account with him’ as well as the reason for reestablishing the account in the first place.

AFAIK deposits need to start an account are credited back at a rate of $10 per month

We have been trying for two weeks to get DIRECTV to install satellite and boxes in our new home. I’ve taken days off of work so that I can be home to wait for the installation. Every day I get a text message saying they’re going to show up and they never do. When I call DIRECTV they tell me their technician is on site and should be there within 30 minutes to an hour and that someone will call me back to confirm the technician has arrived. I don’t receive a text or a phone call telling me that our technician is not going to show up. I’ve called DIRECTV 3 to 4 times a day and spent hours each time on the phone. They always tell me that they’re going to escalate my complaint, they’re going to put me through to the back office, a supervisor will call me back etc but  none of these things have happened or helped. There is an option to stream DIRECTV but you can’t do that if you’re able to have a satellite on your house. But I’m unable to get DIRECTV to come and install a satellite at my house. The only reason I continue to fight for the service is the only one that provides the Sunday football ticket. I have never been able to get on the phone with anyone who is authorized to do anything about my problem. No one has called me back to apologize for the lack of professionalism or inability to get their job done. I ended up canceling the order for installation because they told me that they didn’t have enough technicians in the area. (We live 20 min from NYC so that doesn’t make sense)  I don’t understand why you would schedule a service that you’re unable to commit to. My husband tried on his own to get them to install this past week. Yet again no one showed up or contacted us. He has rescheduled it for this Monday. I have no hopes and I feel very bad for him that he cannot get this service installed in our home so he can enjoy football. I don’t know how long DIRECTV will remain and business And I look forward to finding out who will gain access to their football contract. I’m sure anybody will be better than DIRECTV.

Shocker.....3rd year in a row that I will have to call and cancel NFL Sunday ticket. I am so sick of this crap. We canceled it in 2019 because we can't afford it.  Every single year it magically shows back up on our bill without being ordered

@Her03Me24 

Don’t complain to a bunch of customers, at some point we came across the same issue (in one way or another).

@Her03Me24 and @Juniper 

We're having the same issue... Do you have any advice? We received the NFL Sunday Ticket auto-renewal threat back in July. Spent HOURS on the phone trying to cancel. After we finally got our confirmation from a "manager" that it was cancelled, we found a charge on our account three days ago. Infuriating. Why are they allowed to get away with such unethical behavior?

25+ year, now former customer.  So tired of having to fight each year to get the same price I was paying.  Just talked to the Loyalty dept and was told too bad.  So I cancelled my service and they don't give a hoot.  Fantastic service.  Congrats.

25+ year, now former customer.  So tired of having to call in each year and spend an hour arguing about raising the bill.  I called in to the Loyalty dept and was basically told, too bad.  So I set up to have my service discontinued.  25+ years of loyaty gets you no where with this company.  I guess I will find out how Dish Network handles their customer relations.