I have trying for months to get Directv to acknowledge that I cancelled my service. They ignore my emails and just keep trying

Hi, Chriscob. Canceling your service should be easier, and we're sorry for the trouble you've had. I'll send you a DM to have a wider overview of your account and get this resolved. Veronica, DIRECTV Community Specialist

I CALLED them on March 1st to cancel my service.  Was told it would be effective March 11th.  On March 2nd I rec'd an email from Directv asking how I would rate the customer service phone call.  On March 12th I checked my account, and Directv in fact did not cancel my service, but billed me for another month.  I called Directv on March 12th.  They show no record of my call on March 1st.....kind of surprising since they sent an email on March 2nd asking me to rate the phone call.  I have now cancelled a 2nd time and it remains to be seen if they will truly stop billing me.  Wonder how many customers have been in my shoes and I wonder if the FTC would have interest in an obvious attempt by Directv to ignore cancellations?

@Juniper , its curious to me how DirecTV has a system in place that requires confirmation of name and address, requests answers to several questions that keep the caller on the line for an uncomfortable amount of time, yet there's a box that has to be "checked" to save the information?  I'm not buying it.  I'm not saying human error wasn't a possibility, just confused how a sophisticated system wouldn't capture all that data without a safeguard.

@Juniper 

System notes (account accessed, keyword for call reason) should be auto logged.

Notes from an agent are typed and saved by them. The system doesn't know when a real person is done typing everything they need and reviewing it.

That is how it works for many call centers.