2 Messages
How to reach someone that can make a decision?
I have been trying to get a dispute settled for several months. Bottom line, we don’t agree on what transpired. Every time I contact DTV I get a different person and a different answer. Even when I think I have something resolved, it does not play out. Then when I call back ( and may I say go through everything again!) I get a different story. I even wrote a dispute letter, which has to be MAILED in order to be considered, I never hear back. What do you have to do to speak with someone with the authority to handle a situation.
Very unhappy with DTV, very, very unhappy. If they record every conversation, why don’t they listen to them so you don’t have to keep revisiting it. At this point I have talked to so many people I can’t remember the timeline, or all the detours.
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We couldn't imagine what you've been through trying to settle a dispute. We'd like to know more about it and find ways to make this right for you. Please send us a PM to discuss it more. Sitte, DIRECTV Community Specialist
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nabukl
ACE - Professor
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2.3K Messages
1 year ago
So what is the dispute? BTW reps can NOT listen to a recorded call that's not the purpose at all. calls are recorded (not all of them) for quality and training purposes only.
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DOVEY
2 Messages
1 year ago
How do talk to the person that says they can help me? Another obstacle to reaching DTV. They offered to help if I could DM them, but I see no indication how to do that. HELP
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hi @DOVEY, we apologize that you weren't contacted to address your concern and will send you a DM to get more details about the disputed issue. Please check your messages. We're ready to help you out. Gabriela, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
1 year ago
When they send a PM/DM a box with lines in it appears at the top of this page near the bell icon, to send DTV a PM you need to go to 1 of their social media websites.
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