Directv is charging us a $160 fee for early cancellation. We received a new receiver sometime last year after the old one failed. According to them and the Equipment Lease Agreement I found online, we were an existing customer and the EFT is $120 for 12 mos. No where on our statement is this mentioned nor any credit for paying it, nor when we got the new receiver. Now they want $160 and can't tell me any particulars on why $160. None of the multiple people I was passed around to on the phone could or would help. They said to file a dispute.
OK. I got connected to Tech after the cancellation/retention department. They verified that the equipment was replaced for it being old and worn out - not an upgrade. Then the Loyalty dept (a nice lady named Michelle) went over everything and with her supervisor determined it should not have been under a contract (24 mos because a guy came and plugged in the new receiver in Oct, 22 and took 3 minutes to do that). They have credited the acct for the $160. Thank you for your help!
stitchak2
New Member
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5 Messages
2 years ago
Directv is charging us a $160 fee for early cancellation. We received a new receiver sometime last year after the old one failed. According to them and the Equipment Lease Agreement I found online, we were an existing customer and the EFT is $120 for 12 mos. No where on our statement is this mentioned nor any credit for paying it, nor when we got the new receiver. Now they want $160 and can't tell me any particulars on why $160. None of the multiple people I was passed around to on the phone could or would help. They said to file a dispute.
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stitchak2
New Member
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5 Messages
2 years ago
I will try that. We didn't upgrade anything. The box that failed was at least 6 years old and they replaced it with the current version.
Thanks.
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stitchak2
New Member
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5 Messages
2 years ago
OK. I got connected to Tech after the cancellation/retention department. They verified that the equipment was replaced for it being old and worn out - not an upgrade. Then the Loyalty dept (a nice lady named Michelle) went over everything and with her supervisor determined it should not have been under a contract (24 mos because a guy came and plugged in the new receiver in Oct, 22 and took 3 minutes to do that). They have credited the acct for the $160. Thank you for your help!
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stitchak2
New Member
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5 Messages
2 years ago
Exactly. I pleaded my case and finally found someone to listen and fix it.
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