5 Messages
How do I get a refund on FRAUDULENTLY added MAX to my bill by DirecTV
When looking more closely at my bill to determine why it was so high I discovered MAX on it for $16. I NEVER add ANYTHING to my services but there it FRAUDULENTLY was and has been for 23 months. Called them, not authorized to refund, transferred to customer retention, not authorized to refund, told to go to website, no drop down 'reason' menu for their $360 FRAUD committed on me.
This has happened before, DirecTV has added things before WITHOUT my consent, without remorse, without refunding.
Filed complaint with BBB, may file complaint with government agencies and court if necessary.
Time to move on to DISH or other provider...
shannon02
ACE - Expert
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20.6K Messages
4 months ago
DTV gives you 60 days to dispute a bill, why did it take 23 months?
Per the TOS you are limited to binding arbitration.
(edited)
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smithnwesson111
5 Messages
4 months ago
Bigger question is why did dtv add that WITHOUT permission?
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shannon02
ACE - Expert
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20.6K Messages
4 months ago
Probably a free trail that automatically went to payed subscription unless canceled.
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smithnwesson111
5 Messages
4 months ago
NO free trial was authorized and they were told that NO add-ons were wanted, 'free' or otherwise. I even blocked their telemarketing phone number. I am fully aware of their 'free' scams and deny them from adding them for years.
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smithnwesson111
5 Messages
4 months ago
Yep, wife paid bills without the scrutiny required for these rip-offs. Shouldn't have to to watch for these is the point, we absolutely did NOT fall for their 'free' offers in any way shape or form, so don't lecture me on being added by me or my wife, IT WAS NOT.
So you excuse the company from adding on something that was NOT ordered by placing the burden of honesty to me, go figure. you sound like the 2nd level of customer retention and a shill for them. Like blaming the victim and not the thief.
After a complaint to BBB, the office of the president for DTV called me with a completely different attitude than you or your buddies in lower level customer (non)service.
I got an apology AND a REFUND of the entire 2 years of non approved charges. Proving you to be wrong and leaving me wondering how you got to be an 'award achiever', more like a shill.
It is a SHAME that it had to go to the highest level to overcome the low level level reps like you to get to some level of integrity and customer service.
For those who are not satisfied with low level reps trying to screw you, try these two numbers of the highest level people:
(Edited per Community Guidelines)
They respond to BBB complaints and have authority to fix problems beyond the care and comprehension of the lower level reps and shills.
BTW, Patty will be sending memo's to the lower level reps for being useless in resolving this issue.
(edited)
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shannon02
ACE - Expert
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20.6K Messages
4 months ago
This is a customer to customer forum with little contact with DTV. Anyone that works for DTV has that fact stated in a box similar to the Ace box in their posts. So sorry I've never worked for DTV. This forum doesn't allow posting phone number so they will soon be deleted.
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