How do I file a fraud claim?

I don't know who to talk to I've had a fraudulent account opened in my name since 2019 I get an Experian alert every six months from a collector for $933. I know it's originating from El Paso Texas and I have the address I can't get anybody to help me stop it it is ruining my credit and this is the fourth time it has

Hi I am frustrated and very (Edited per community guidelines) off right now. I have been what I believe been a victim of identity theft. Somebody opened up an account in my name in 2019 I have gotten Experian alerts every six months from a different collection agency every time. It happened again yesterday it has ruined my credit up to 60 points each time. I know where it's originating from. And this is the fourth time it's happened it's like every six months I get a fraud alert on my credit report. I'm done I'm over it and I need immediate help to somehow close that account because it is active until 2026 I'm at my wits and I don't know what else to do

@Selbymad Thank you for reaching out to us. We understand how frustrating situations like that can be. 

Here is a link to a form you can fill out to file a claim: Identity Theft and Identity Fraud - Legal Policy Center (https://direc.tv/3DaoywX)

You will be asked to provide the following information:

• Your name, phone number and email address so we can contact you.
• Your DIRECTV account number (if applicable)
• The DIRECTV account number you are disputing (if known)
• A brief explanation of the issue
• You can upload an image of the collections notice, credit report or any other documentation related to this case.

Please note: If any information is missing, it might lead to a delay in processing your claim.

Let us know if this helps! 

Teniel, DIRECTV Community Specialist

I will give that a try and thank you very much I just don't want it to happen again I was so angry yesterday and my husband is trying other means also but I need it to stop and I need these people prosecuted if possible I don't know how to go about that because I think the address is fake also but it is coming from El Paso Texas and I will look up the account number

I don't want to give my SSI # out on some form and I have made every attempt to resolve a fraudulent account with at&t/DirecTV but because the person who set up the account used to four digit PIN I can't even gain access or have them disconnect the account this is bull crap it is obviously a fraudulent account since I don't know the pit four digit PIN to get into the stupid thing I have contacted the police I have called several times I have a letter that I need to mail to your identity theft account since I refuse to give out my SSI number on any form over the internet who do I mail it to or I'm just going to mail it to the billing address because I refuse to pay for this account this is ridiculous your own policies are making you look stupid and ridiculous please any help with this matter would be greatly appreciated signed very aggravated non-customer

I have also been a victim of Identity Fraud. This is the second time from Direct TV. When I looked into it, this is the same case that I already proved to be fraudulent 6 months ago. I have sent a case in to Direct TV Case # 220805-000155- I have not heard anything back. So today, I submitted the case again. I take my good name and credit VERY seriously. I am not willing to fight this fraud from Direct TV every six months to clear my name over and over. After reading reports on this link, I am considering initiating a class action lawsuit against Direct TV for indiscriminately harming people's reputations by repeated selling old fraudulent debt to collection agencies. Someone needs to contact me ASAP!

This is a customer to customer forum, nobody will call you and you are limited to binding arbitration.

Thanks! I have NO binding agreement with Direct TV. I was never their customer. I was frauded by someone who used my name. I am going to be contacting attorneys to make sure that I am never contacted by a collection agency on behalf of Direct TV again. This was the second time that I was contacted in 6 months for an already resolved fraud case. I take my good name and credit very seriously. If Direct TV is going to continue to sell already resolved fraud cases to collection agencies, then they are tampering with my good name. I see a class action case building. 

AFAIK once DTV sells the debt to a collection agency they delete the account info.

is there a link to file a fraudulent complaint?

is there a link to file a fraudulent complaint?

Yes, it has been posted twice here.