1 Message
How do I file a complaint?
We called on Sept 20 to cancel our account. We were told we were in the middle of the billing cycle and that it would end 10/11. I got charged for another month on 10/4. When I called to ask about this they explained that is how the billing works. That doesn't make any sense that we in theory got 2 weeks free prior to payment. What company does that? Of course, I called to see if anything can be done as we were not expecting the charge and shocking nothing can be done.
shannon02
ACE - Expert
•
20.6K Messages
1 month ago
Your billing cycle started the day you where installed, on day 2 your bill is made and sent or payed if you use autopay, on day 20 the bill is due.
You can cancel at anytime but it doesn't go into effect until the end of your billing cycle and you still receive service until then and you have 21 days to return returnable receivers at that time.
Your billing cycle ended on Oct. 3.
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