Ok, here's my issue. I canceled service in June. I called multiple times to have them send me a box to return my equipment but was never sent a box. Then the last time I called to request a box they told me there was no need to return my equipment and that I should recycle it, so I did. Now they are wanting me to pay a fee for unreturned equipment that they told me I didn't need to return. And speaking on the phone with customer service they are not listening to me and my concerns and are being bullies to get me to pay this fee. I refuse to pay them another dime. How do I go about resolving this issue with them and not pay without it going to collections? I have called and talked with 3 different people now at directv and none of them are listening to what I have to say, and keep using stupid wording and terminology to fool me into paying for something I don't believe I have to pay for.
I would take them to a UPS store or somewhere like that, but where I live we don't have them. I think the nearest UPS store to me is over 100 miles away.
Directv keeps giving me the run around also. I have requested boxes and explain that I don't have a UPS store around, but can take them to the post office for drop off or request UPS pick them up. I can even take them to a UPS drop off location. But I just don't have a UPS store to go to to have them package them up and do it for me. So Directv says that they will send me out a box(s) but after a few weeks of waiting I still Never get anything even though they promise me they sent them out. Then the next time I call that person tells me there is no reason to return my equipment and that I should just recycle it.
Sp no matter what I do or who I talk to no one can seem to get anything right or stories straight. Now they want me to pay for an equipment fee because I did not send the equipment back in a timely manner. I tried to send them back but no one will let me. So an even longer story gets longer and longer and I am being forced to pay for something that I don't believe I need to pay for. My efforts in trying to send this back have not worked and Directv can't understand that. I refuse to pay them any more money. They won't listen to me and take my feelings and concerns into consideration and are bullying me into paying. And apparently being a loyal customer from 2008 until now isn't good enough for them.
litzdog911
ACE - Sage
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46.1K Messages
3 months ago
You can't. You need to call them. Phone number below.
What's your issue?
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stardust25
5 Messages
3 months ago
I called but they won’t listen to me so I was going to email them instead.
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litzdog911
ACE - Sage
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46.1K Messages
3 months ago
Sorry, but there's no way to email them.
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shannon02
ACE - Expert
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20.6K Messages
3 months ago
You can email DTV help using one of DTVs social media pages.
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stardust25
5 Messages
3 months ago
Ok, here's my issue. I canceled service in June. I called multiple times to have them send me a box to return my equipment but was never sent a box. Then the last time I called to request a box they told me there was no need to return my equipment and that I should recycle it, so I did. Now they are wanting me to pay a fee for unreturned equipment that they told me I didn't need to return. And speaking on the phone with customer service they are not listening to me and my concerns and are being bullies to get me to pay this fee. I refuse to pay them another dime. How do I go about resolving this issue with them and not pay without it going to collections? I have called and talked with 3 different people now at directv and none of them are listening to what I have to say, and keep using stupid wording and terminology to fool me into paying for something I don't believe I have to pay for.
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shannon02
ACE - Expert
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20.6K Messages
3 months ago
Do you remember what the model number(s) were?
(edited)
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stardust25
5 Messages
3 months ago
I think I have them written down somewhere? Why? I already recycled them as told I could do so by Directv.
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stardust25
5 Messages
3 months ago
I would take them to a UPS store or somewhere like that, but where I live we don't have them. I think the nearest UPS store to me is over 100 miles away.
Directv keeps giving me the run around also. I have requested boxes and explain that I don't have a UPS store around, but can take them to the post office for drop off or request UPS pick them up. I can even take them to a UPS drop off location. But I just don't have a UPS store to go to to have them package them up and do it for me. So Directv says that they will send me out a box(s) but after a few weeks of waiting I still Never get anything even though they promise me they sent them out. Then the next time I call that person tells me there is no reason to return my equipment and that I should just recycle it.
Sp no matter what I do or who I talk to no one can seem to get anything right or stories straight. Now they want me to pay for an equipment fee because I did not send the equipment back in a timely manner. I tried to send them back but no one will let me. So an even longer story gets longer and longer and I am being forced to pay for something that I don't believe I need to pay for. My efforts in trying to send this back have not worked and Directv can't understand that. I refuse to pay them any more money. They won't listen to me and take my feelings and concerns into consideration and are bullying me into paying. And apparently being a loyal customer from 2008 until now isn't good enough for them.
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litzdog911
ACE - Sage
•
46.1K Messages
3 months ago
Time to file a BBB complaint.
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