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New Member

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5 Messages

Tuesday, November 29th, 2022 9:34 PM

Horrendous DirecTV/AT&T Customer Service Experience

TO ALL:

THIS HAS TO STOP...!!  AN HOURS LONG DISCUSSION BOTH ON THE PHONE AND ONLINE AND THE ONLY THINGS I'VE BEEN ABLE TO LEARN IS THAT THERE'S BEEN A SPIKE IN BILLING HISTORY!   WHO TRAINS THESE EMPLOYEES!?!?!?!

SINCERELY, GREG D. 

ACE - Expert

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20.6K Messages

2 years ago

This is a customer to customer forum with no access to any accounts.  If you want to explain what you are trying to do maybe we can point you in the right direction.

New Member

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5 Messages

2 years ago

Sure... By all means, point me to all the email addresses of every single Executive officer in both companies, until they understand that not everything in life is $100.00/mo.!!

ACE - Expert

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20.6K Messages

2 years ago

DTV doesn't use email for support.

New Member

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5 Messages

2 years ago

Vague is the word Juniper.  If customer service can allude any meaningful discussions, their employee won't have to bear any responsibility.  So, what happens?  The next morning my services get turned off.  In their world, it's better to discipline than resolve!

New Member

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5 Messages

2 years ago

AT&T says to log-in, then I get redirected to a DirecTV webpage and I see that my bill(s) get summmarized. That's hardly accurate from a promotional perspective! 


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