Help With Account

I am trying very hard to get someone who actually knows what they are doing to help me with my account. I cannot tell you the amount of hours I have spent with people on the phone and online who can't seem to understand what is happening and is constantly giving me bad information and makes things worse.

I am trying to find out why my new account (which I was forced to open because I needed to get my parents name off the account and put mine on and there is no way to do that without closing their account and opening one in my name - even though the address, the equipment, the channel lineup EVERYTHING was staying the same). Now my NEW account still is stuck in a circle of (Edited per community guidelines) saying it is disconnected (even though on everyone's end at DirecTV they have all the correct info, my view online shows all bad info). I spent a long while chatting with someone after posting earlier on this forum and yet again went in circles only to be told I had a bill due today (April 3rd). I asked more than once if they were correct about that because I was told by a previous person that it was the 13th. She insisted it was the 3rd. So, I called today and got someone on the phone and they tell me NO, I have no money due today it is on the 13th. Please for goodness sakes can someone who has knowledge at DirecTV and is not some person who is going to read of a script help me. I CANNOT pay online. My account does not have the updated info and even though I am signed up for auto pay it has the wrong date and is not working (I am going to attach photos). I cannot access any recent account info or bills or anything on this account because again, although this is a new account whoever set the (Edited per community guidelines) thing up has it tied to the old one on my end. PLEASE HELP.