Genie 2 DVR question

Thank you folks for the help; I had a Genie 2 via satellite installed a week ago and everything is connected to the internet.  I have tried WIFI and Ethernet for this problem..

The whole point of me getting DTV was so I could watch my DVR recordings remotely but they aren't showing up online.  In the eqipment setting on the website, it always shows "Not Connected."  But it is..

When I go to the library page online, away from home, it just shows blank page on bookmards.

I read on someones 5 year pold post that the Genie 2 cannot be used to watch DVR outside the home.  Is this true still?

Thanks again.