ETF for Loss of Service

I am asking for contract termination for loss of service due to inability to provide Disney related content.  I tried for an hour to get it cancelled and was told there is no override in your system. Holding customers hostage when you are unable to provide services is bad faith business.  You should allow me to leave and if I choose to come back, then I will.  If you ordered Uber Eats and the food was not delivered, but you were charged for the delivery- would you pay?  Waive my ETF.  Unhappy customers tell limitless people, happy ones rarely tell others.  How much bad faith will you lose in exchange for the dollars you might have paid Disney?