New Member
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2 Messages
error message accessing directv.com
Unable to access from PC web browser directv.com even from this community forum page link. Running Windows 11. Doesn't work from Chrome or Edge. But I can get to it using safari on my iphone???
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Reference #219.7937b9d0.1709046291.281a5f8
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
9 months ago
Are you using a VPN, ad-blocker, disabled cookies, or other anti-virus website software on your PC?
It does work on your iPhone, so it isn't an issue with your WiFi connection.
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DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
Hello there, we are sorry to hear you're presenting issues while accessing our website. Can you please try to clear the cache and cookies from your Chrome and Edge and let us know how it goes? You can check the following link for the step by step: https://www.directv.com/support/article/000066820 Andres, DIRECTV Community Specialist
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twinmary
New Member
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2 Messages
9 months ago
Thank you both. Did the cache didn't work but I have Norton and have the secure VPN turned on. Turned off and now it works. Wonder if something changed with an update as never had problem before.
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detuch254
ACE - New Member
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5.2K Messages
9 months ago
@twinmary
I believe the directv site forbids people with VPN connections from using their site. Certainly an odd thing to do, not sure why this hasn’t been fixed.
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DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
We're happy to hear you are now able to enter the website. VPN usage can cause problems on our websites and services and will not let you access the website. We will share your experience with our team to work on it. Thank you for being a valued DIRECTV customer. Andres, DIRECTV Community Specialist
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