3 Messages
equipment needs replacing - requested a MONTH AGO!
PSI is over our "multi-dwelling" account and the customer service is DEPLORABLE! I am not valued as a customer and am about to cancel my account and put DirecTV on blast on my social media for the public to see! Been waiting a month to get one of my Genie boxes replaced, and NOTHING has been done other than shuffling me around like a hockey puck! Kyle, PSI Manager, gave me his direct number but it only goes to voicemail and he doesn't return calls. (Good job, KYLE!) And now I'm getting my regular amount?! I don't think so!
detuch254
ACE - New Member
•
5.2K Messages
9 months ago
If you need assistance you need to go through the MDU DEALER of your multi-dwelling unit, official directv support is unable to assist for these accounts. Get in contact with the property manager to learn more about the directv dealer for the property.
0
0
jntzmom
3 Messages
9 months ago
The property management team didn't know anything about DirecTV accounts or support or dealer. I contacted the MDU department and they're "escalating" another ticket. Trust me when I say I've talked to every department including MDU and nothing has been done. I'm giving them to the end of this week before I cancel and put them on blast!
0
0
shannon02
ACE - Expert
•
20.8K Messages
9 months ago
Why are you blaming DTV residential TV service because your MDU provider will not replace your receiver with their equipment? As stated MDU providers are separate from DTV and they are only providing the satellite signal to the MDU's equipment.
0
jntzmom
3 Messages
9 months ago
It's DTV's brand so it is my opinion that they be aware of how their subcontractors are treating their customers. If you don't have any advice or suggestions to offer, why did you comment? Just to put me down because I've been mistreated as a customer??? Thanks!
0
0
shannon02
ACE - Expert
•
20.8K Messages
9 months ago
They are not sub contractors. DTV Business sells them the receivers that they then load them with their software to make them incompatible with DTV residential receivers.
(edited)
0
0
Juniper
ACE - Expert
•
22.6K Messages
9 months ago
@jntzmom
MDU Dealers are not a sub-contractor. They are a 3rd party that sells and maintains equipment and service themselves for DirecTV service. As such DirecTV support cannot touch these accounts as must be handled bye the MDU Dealer that owns those services. This means that blasting DirecTV on Social Media would be blaming the wrong entity. This is between you and your MDU Dealer.
We are not putting you down. As experienced customers we are informing you on who would be actually responsible so that your dispute can be directed accordingly. So if you want to blast them or file a BBB complaint, make sure it is on the MDU Dealer so that it goes to the correct place.
Situations like this is why any move I may plan in the future will make sure I do not end up in an MDU. I prefer to have my own account directly with DirecTV.
0