New Member
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7 Messages
Equipment fees
This company is ripping ppl off. The 1st don't tell you it cost an extra 100 to get this box that's suppose to make the other tvs work remotely but they still controlled by a box then when u want to Transfer services they charge u 100 to transfer services and a 100 for each extra box you want to add to your home even though they already coming to your home to hookup equipment. They want to charge 100 for each box to get screwed into your TV and then will turn around and charge for each month you want to cancel the plan not to mention you can't even get local channels with there streaming services this is the worst cable company ever I would prefer to deal with Xfinity then directtv this ridiculous ripping ppl off.
shannon02
ACE - Expert
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20.6K Messages
2 years ago
Not sure what you are saying, the new customer install for up to 4 TVs is free and includes the main Genie (controller) and 3 or 4 mini clients (remotes). The up front lease fee for a Genie is $299 and mini clients is $99. Not sure what you mean about transferring services as DTV doesn't allow anyone to transfer services to another person unless the account holder dies and the surviving spouse can take it over and it is free. You agreed to the TOS that stated there is a $20 per unused month fee for canceling before the 2 yrs are up.
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Tenicia213
New Member
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7 Messages
2 years ago
that's what the worker told me when I called Directtv the same day they was coming to hook up my services at my new address. They said $99 for each box to get hooked up I pacifically asked the rep is she saying I have to pay $300 to get 3 extra boxes and the rep said yes $99 charge for each additional box hookup.
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Tenicia213
New Member
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7 Messages
2 years ago
Yes I called directtv direct number myself. It is new service for about 2 months and then I moved. Now in a bigger place need more tvd hooked up but to charge 100 per room hook up is ridiculous. When I already have the wireless hookup the genie so it's only a box I can plug hdmi card into tv and cord in outlet for electricity but to say 100 per box is a no no to me and sound like a scam. Especially if someone is already coming to hook up my services that im getting transferred to my new home.
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
OK, you didn't have a free move deal coming so you where bill the $199 movers fee as for the extra TVs that is still the correct price for additional mini as you didn't qualify for a free single mini upgrade so no one is ripping you off.
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Tenicia213
New Member
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7 Messages
2 years ago
No I'm not.expecting free perks. I work for a living I dnt mind paying my way. But $99 for each room is ridiculous. If it's a flat rate to upgrade fine and that is something yall need to teach yall representative to inform ppl like me. Your service is to new for a upgrade you must wait for 12 months. None of your reps said anything that you wrote they only said $99 each room hook and if I'm paying for equipment I gotta give back that still is a rip off. I wasn't even told from the beginning of my contract it was go cost $99 to even get the genie cause it's yall new service. Then I receive a bill for a whole month after having the service for only 2 weeks. So to say I want free service I would of just turned the service off and moved on like most people but I honor my contracts to the end. Just because you work for them of course you feel I'm asking for something free but I'm asking for something reasonable not a 500 bill because I moved to a bigger home that's ridiculous
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
This is a customer to customer forum, only a few employees on their own time and can't speak for the company and have that fact stated in a box similar to the ACE box and the moderators read these posts.
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Tenicia213
New Member
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7 Messages
2 years ago
Like I said I'm not asking for free I'm asking for a reasonable installation fee not a $300 installment fee. Period are you not reading my full message or you just picking out what you want so you can have something to say about my post
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Tenicia213
New Member
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7 Messages
2 years ago
That's not true I had Xfinity and had none of these problems Xfinity sent me the boxes to hook up with no problem. So it's just DirectTV who does these ridiculous prices for add-ons. And like I said before I will uphold my contract cause that is what I do and after that, I would go back to the company that didn't charge me all these crazy prices for service. Thank you for your opinion it's greatly appreciated have a great day.
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
No one here is stopping you.
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