New Member
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4 Messages
email directv
I ordered Directv satellite last Thursday. The sales representative out right LIED to me. Promised me things I will never get. When I call, all I get is "I'm very sorry". Who can I contact to make a formal complaint?
Tiger593
ACE - New Member
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1.5K Messages
2 years ago
If you want to make a formal complaint your best bet would be to file a complaint with the BBB(The Better Business Bureau) as this will go to the corporate office. Hope this helps.
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Takenadvantageofagain
New Member
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4 Messages
2 years ago
Repreywas on the phone. Name he gave was Nick. Sol me a package with satellite and streaming combined for my 3 addresses. Promised I would get all of my satellite channels on the streaming app at another locations. Lies! Once the satellite dish was activated I can only stream a few stations. Directv’s solution was to get a 2nd box at the 2nd location. Called a sno-bird account. I can choose from my location a primary and secondary location. All channels on the primary and not so many on the secondary. Another $99 set up and $7 month more. Someone at DIRECTV should be accountable for out and direct lies.
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Takenadvantageofagain
New Member
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4 Messages
2 years ago
That's not what she explained it to be. Check it out. They are coming to my Florida location to set up "Sno-bird" account on the 18th. I'll let you know. Meanwhile, I have emailed a letter to DirecTV and got a case number. My expectations are low.
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
This is a customer to customer forum with no access to any accounts so we can't check anything.
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Takenadvantageofagain
New Member
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4 Messages
2 years ago
I got a case number from them. Once I get a reply, I’ll have something to go to BBB with. I’ll let you know it turns out.
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