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T

New Member

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4 Messages

Wednesday, April 12th, 2023 2:27 PM

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I ordered Directv satellite last Thursday.  The sales representative out right LIED to me.  Promised me things I will never get.  When I call, all I get is "I'm very sorry".   Who can I contact to make a formal complaint?

ACE - New Member

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1.5K Messages

2 years ago

If you want to make a formal complaint your best bet would be to file a complaint with the BBB(The Better Business Bureau) as this will go to the corporate office.  Hope this helps.

New Member

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4 Messages

2 years ago

Repreywas on the phone. Name he gave was Nick. Sol me a package with satellite and streaming combined for my 3 addresses. Promised I would get all of my satellite channels on the streaming app at another locations. Lies!  Once the satellite dish was activated I can only stream a few stations. Directv’s solution was to get a 2nd box at the 2nd location. Called a sno-bird account. I can choose from my location a primary and secondary location. All channels on the primary and not so many on the secondary. Another $99 set up and $7 month more. Someone at DIRECTV should be accountable for out and direct lies. 

New Member

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4 Messages

2 years ago

That's not what she explained it to be.  Check it out.  They are coming to my Florida location to set up "Sno-bird" account on the 18th.  I'll let you know.  Meanwhile, I have emailed a letter to DirecTV and got a case number.  My expectations are low.

ACE - Expert

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20.6K Messages

2 years ago

This is a customer to customer forum with no access to any accounts so we can't check anything.

New Member

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4 Messages

2 years ago

I got a case number from them. Once I get a reply, I’ll have something to go to BBB with. I’ll let you know it turns out. 


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