1 Message
Early termination issues
I terminated my DirectTv account early and paid $340 as an early termination fee. I need a receipt for this transaction. I looked at my account online, no mention of this charge. Contacted DTV and spoke to a rep + a supervisor - both told me “we see the charge but can’t send you a receipt.” Strange, huh? Called next day, same thing. Started with a rep, then a supervisor who told me they can’t send me a receipt. I even suggested true a photo, text me a screenshot -and was told no. Why is this? It’s 2025 and you’re a “tech” company, can’t send a receipt by email? Really? I see where you ducked it out of checking - how about what all other merchants do: provide a receipt, along with a reason for the charge. Such a receipt keeps Everyone accountable. Why is it that two DTV reps and 2 DTV supervisors. No wonder you guys have a 1.2 rating on social media sites. I’d hate to give you another 1.0
shannon02
ACE - Expert
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21.1K Messages
24 days ago
This is a customer to customer forum with no access to any accounts.
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Juniper
ACE - Expert
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22.9K Messages
24 days ago
The way this works is when you cancel DirecTV sends you the final bill including the Early Cancellation Fee (ECF). The following month you get a courtesy statement showing payment received, ideally reflecting payment in full (unless there was any non-return fees or unbilled PPVs discovered upon equipment return), for your records.
DirecTV's option is not individual receipts, but a reprint of the bill as produced or a billing/transaction record for a period of time. A manual email isn't permitted as they are restricted to internal communication for the privacy and security of accounts.
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