3 Messages
DTV Protection Plan
On my latest bill, there was Protection Plan adjustments and under DIRECTV Protection Plan, it states Upgrades in 30 days: $20.99. I see that Protection Plan Premier is $20.99 but that's not stated on my bill. There is nothing about Premier. I never asked for the upgrade from DTV Protection Plan to DTV Protection Plan Premier, which I assumed happened since Premier is @$20.99 a month. Why was there a change?
Accepted Solution
Juniper
ACE - Expert
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22.6K Messages
9 days ago
If you had a tech visit in the last month or so, or possibly spoke to support, someone made the change in error. It is suspected some techs do this to get an on-site upsell on their stats, but there is no way to know if accidental or on purpose.
Either through the DM you get from official support, or calling, remove it. The 1st 30 days are a no charge/no claim period so allows you to back out before being responsible for the charge.
As a note without the base protection plan you had before, the one time costs are: Service Call $99; Delivery of replacement box $19.95; Remote $15 (though cheaper through other retailers, possibly they got bulk discount); still get free upgrades of equipment if it has been over 2 years since your last upgrade with account in good standing (doesn't guarantee something better is out yet as satellite tech doesn't advance that quickly).
For those reasons I say people pay WAY more over the years than the one-time costs. If you use it constantly to where the plan is cheaper, you have a bigger problem.
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DIRECTVhelp
Community Support
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254.6K Messages
10 days ago
Hi, @ClaudieH. We're sorry for the confusion regarding the charges of your DIRECTV Protection Plan. We have a specialist available to help you with your post. We'll send you a DM to get more details. Veilka, DIRECTV Community Specialist
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ClaudieH
3 Messages
7 days ago
Very valuable answer, Thank You
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ClaudieH
3 Messages
6 days ago
I'm writing this for the benefit of anyone else that this happened to & is looking for an answer. Juniper is correct - I had service on a hurricane damaged exterior wire October 22. The PP adjustments was for period 10/22 - 11/18. Then I was charged for PP Premier the next billing period, 11/22 - 12/18. I called the official support 1-800-531-5000 and had it corrected. It was very easy.
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Juniper
ACE - Expert
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22.6K Messages
5 days ago
Glad they got it resolved. You did the right thing by paying attention to your bills. Anytime if you're calling support or have a tech out is a good rule to review the following bill, even if just to watch out for an honest mistake.
I stand by what I said about the Protection Plan in general. At $8.99 a month ($107.88 each year), nobody should be using it enough to be saving money. I find the value only for those that prefer a small known cost in the monthly bill as it is already budgeted, instead of keeping a reserve fund (such a savings) if something comes up.
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