Disconnected services

Must read all documentation with DIRECTV. First I had two accounts with this company. On 11-15-23 I called to cancel one account because the account owner passed away on 11-9-23. So, on 12-27-23 I called to inquiry about the second line of service at another location because there had not been any service so I wanted to cancel this account even though i had just paid $191.00 for the current bill. I was told that I could not cancel until the next billing cycle, (which I thought was insane.)How could I be forced to pay for a service that I was not receiving. While on the phone with the rep I pulled up my account on my laptop and noticed not only did they cancel the service at the deceased home they had also canceled service at the other location on the same day 11-15-23. She went on to tell me that on her end it showed active. I then told her on my computer it is showing disconnected since 11-15-23 for both accounts (I printed this confirmation, for future reference) and now I would like a refund since my billing cycle ended on the 23rd and this is the 27th. So, she back dated the disconnect to 11-15-23. Oh, by the way the deceased person account had a credit which they used to cover a service he was not using or anyone else since he resided at his home alone and the rep asked if I was going to pay the bill (absolutely not) hopefully DIRECTV do the right thing and refund both accounts. It's a shame that this is what these big companies has belittled themselves of doing even when someone is deceased, to continue the billing cycle. This explains why the lower and middle class cannot get ahead cause I'm sure they report this on their credit report just because DIRECTV refuse to prorate the bill for discontinued services. I hope everyone who has issues report to their local FCC and hopefully with enough complaints this could warrant a CLASS ACTION LAW SUIT AGAINST DIRECTV. here is the TEXAS FCC information:

The FCC is the federal agency that regulates cable and satellite services to protect consumers. File a complaint with the FCC using their online TV complaint form. For questions, call the FCC at 1-888-225-5322.