Disappointing service

feedback:

Subject: Disappointing Service and Unresolved Billing Issue

I am writing to express my extreme dissatisfaction with DIRECTV’s handling of my billing issue. You charged me double for my bill and have refused to issue a refund despite multiple calls and false assurances.

I have called your customer service team four times:

1. The first time, I was told the refund was being processed.

2. The second time, I was told I would get the money back within five days.

3. The third time, I was told it would appear in my account “any day now.”

4. Today, I was told that the double payment was just applied toward my next bill instead of being refunded.

As someone on a fixed income, I cannot afford to pay twice for any service. I have given DIRECTV ample time to return my money, and your continued refusal is unacceptable. I feel like I’ve been misled by a series of false promises.

Given this terrible experience, I would strongly urge anyone considering DIRECTV to think twice. In my opinion, this company does not value its customers or handle their concerns with honesty.

Sincerely,

(Edited per community guidelines) (soon to be an ex-customer)