New Member
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3 Messages
DirecTV/Asurion coverage on electronics is a sham
I have been paying $25/month for years for coverage on my electronics since I am a DirectTV subscriber. I have been trying for days to file a claim. The website does not work (it requires a code be sent to my phone but the code never comes). When I call customer service, they say that a different department handles DirecTV and they offer to transfer me. When I ask for that phone number, it is the exact same number I called to reach that representative. I tried calling 5 times to see if I could ever get a person to help me and the answer is that not one person was able to help. Please don't waste your money. CANCEL YOUR SERVICE PLAN SINCE IT IS A SHAM. You will never get anything for the hundreds of dollars you spend.
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hello there. Choosing our Protection Plan Premier was a smart decision. We want to help you to get everything resolved, so you can get the benefits that the plan brings. The right phone number is this one +1 (855) 422-1614 we recommend you to call them. Thank you for choosing DIRECTV. We're always here for you. Samir, DIRECTV Community Specialist
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SClarken
New Member
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3 Messages
2 years ago
Thank you very much for providing the correct number to call. It would be very helpful if you trained your staff so that they know where to send DirecTV customers. Five out of five customer service reps did not know where to send me.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We want to make sure you can make the claim. That's why we're working with Asurion to help you do this process. I sent you a PM to proceed. Samir, DIRECTV Community Specialist
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SClarken
New Member
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3 Messages
2 years ago
Yes, that page needs an updated phone number. When you hit "chat", which you have to do because the website login doesn't work, then it gives you an incorrect phone number. Try it yourself and see. Thank you for looking into this.
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