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1 Message

Tuesday, December 20th, 2022 6:49 PM

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DIRECTV SUCKS AND THEY RIP YOU OFF

I was lied to since starting with the guy how started my packet about 5 years ago. Fast forward to today and I moved at the end of November and called to transfer my services to the new address. Yet the regulations where I moved to changed and do not allow any satellite or any other adaptations inside or outside. So the same day the techs came to try and install my services and saw that they were not allowed to I called to confirm the cancellation on both the internet and cable. The couple of employees I spoke to had said it was canceled and I even received an email. Yet days went by and I called again because I wanted to return the equipment only to find out the services had not been canceled. They let the billing cycle start for the month of December and then canceled and I had to pay for a bill/ service I could not receive, did not receive or use. This is (Edited per community guidelines). And their dumba$$es keep calling to see why I had to cancel my services and want me to return. (Edited per community guidelines) no. The audacity of this company to take my money for a service not provided and not used and expect me to come back. Who the (Edited per community guidelines) would want to do business with them like that. Their sales representative lack communication one says one thing and another says another thing. They lie they say they cancel or fix an issue. 

ACE - New Member

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5.2K Messages

2 years ago

You indeed had a bad experience, but that doesn’t mean everyone else should just cancel their service (no offense).

When cancelled the bill isn’t prorated, not to forget.

In any event, you should call in (number in my greeting below) and say ‘cancel’ to be sent to the retention/loyalty department where you should tell the agent everything you told us. If the agent refuses or there are issues, you can then try a BBB complaint.

ACE - Sage

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46.1K Messages

2 years ago

Check out the FCC OTARD regulations. You have legal rights to install a satellite dish in any space under your primary use. Home Owner's Associations cannot override those rights. 

New Member

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203 Messages

2 years ago

Post like this should not be allowed. If people are going to come on here just to complain then admins should remove their posts.


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