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New Member

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1 Message

Saturday, November 5th, 2022 4:45 PM

DirecTV satellite

In January, 2022, I asked a DirecTV associate to disconnect my satellite and connect me with DirecTV streaming.  The associate of DirecTV satellite proceeded to harass and harangue me (she kept asking me why, and said she did not understand why I was changing to streaming, and then connected me with streaming).  I now see that I have been paying 10 months ($73.14) of satellite service that I do not have because it is disconnected, and DirecTV only wants to credit me 3 months. 

I want the other 7 months of payments that you have illegally allowed your associate to add to my billing.  You act like you do not have the authority to refund or credit my account, which I know to not be true.  DirecTV should refund or credit my full payments and to insure that nothing like this happens again, the associate should be reprimanded and/or separated from her position. I am enjoying my streaming, but not enough to continue to be treated like someone who does not understand or is not educated.

ACE - Sage

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46.1K Messages

2 years ago

We're customers, not employees.  You'll need to call DirecTV at the number below to try to straighten this out. But I must ask .... Why did it take 10 months to notice the continued satellite charges?

ACE - Expert

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20.6K Messages

2 years ago

There is no switching to DTV streaming as it is a separate service so you cancel DTV sat then sign up for DTV streaming.  DTV TOS states you have 60 days to dispute an error in billing to get a refund. 

New Member

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203 Messages

2 years ago

It took you 10 months to notice charges. Not buying it.

New Member

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203 Messages

2 years ago

WoW 3 years and they did not notice. I review every bill when I get it.

New Member

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4 Messages

2 years ago

I have a question.  I have DirecTv in two locations IL and FL.  I opened 2 accounts.  In trying to save $, does anyone know if I can use one account and have DirecTv in both locations?  I have a dish at both and internet at both locations.  $$$$  TY

New Member

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203 Messages

2 years ago

I don't think you can. But not 100% sure.

ACE - New Member

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5.2K Messages

2 years ago

@KASW 

No. The Terms of Service specifically state that you can only have your service at one location, the one that shows as your service address. If you were to have both going at the same time, that would be against DIRECTV’s rules. In fact, if you connect receivers to the internet in both locations DIRECTV would notice and they would close your account (no joke, it actually happened to a friend of mine). 

The real solution to your problem is getting two accounts, one for your regular house and another for the other house. You can also bring boxes from the home location to the other home, as long as one location is being used at a time. You should not connect the boxes to the internet at all while in your vacation home/home not listed as DIRECTV service address. 

While at your other residence, you won’t be receiving local channels for your main home location. That’s due to the fact that DIRECTV spot beams their local channels. Once you leave the spot beam (around 250 miles away) you won’t get any locals anymore. This is with the exception of Los Angeles and New York locals (main ABC, CBS, NBC, and FOX) as those locals are beamed nationwide.

New Member

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4 Messages

2 years ago

TY for your reply.  Saves me the effort of calling.  Wishful thinking, I guess.

New Member

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4 Messages

2 years ago

Do I have to call to get the $65 package? I just changed one of my locations to a lower priced package, but didn't see a lower price.

ACE - New Member

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5.2K Messages

2 years ago

@KASW 

The $65 package I am aware of is the Entertainment Package. However, that is the promotional rate. After the price hike you’ll see the price go to $102 I believe. But, in order to downgrade, you should call DIRECTV ( number in my greeting below) and say ‘downgrade package’ or ‘change my programming’ to the robot. Also, you may be able to go sign into your online account and DIRECTV.com if you wish to make changes to your programming. Most of the time, when changing the package (downgrading it) you would need to call.

New Member

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4 Messages

2 years ago

TY  I appreciate your quick reply.

ACE - New Member

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5.2K Messages

2 years ago

No problem. Glad to have helped you.

ACE - Expert

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20.6K Messages

2 years ago

You can suspend either account for up to 6 months per year.


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