DirecTv Refuses To Honor Agreement

In December, I moved to a new home and attempted to switch from DirecTv satellite to streaming. I wanted to make this switch because a technician failed to show up at my new residence as promised to install the new equipment.  I started using the streaming application instead and after two weeks I decided to continue with it. When I called to make the switch, I was given several discounts by the customer service representative and decided to continue with satellite service. I received a confirmation email which listed all the charges and discounts for the new satellite service and that I would agree to a two year service contract. However, I received my bill and noticed only one of the promised discounts had been applied. I made several calls to DirecTv customer service in an attempt to resolve the discrepancy. Yesterday evening, after unsuccessfully convincing DirecTv to honor their agreement, I instructed the customer service representative to cancel the service. I was told that I would be responsible for an early termination fee for canceling the service  prior to the end of the two year period. 

I have been a DirecTv customer for 20 years! I am disappointed and frustrated with this turn of events. I don't think I should be responsible for any termination fee since DirecTv broke their own agreement.