DirecTV - Leaving after 28 Years (Feedback)

I called them MANY times as stated above.  I provided feedback, we talked about the issue(s) and the hoops I had to jump through, that's my complaint in a nutshell.  The other issue is there isn't a forum for Feedback, there isn't an eMail address...This is the closest thing that I can find.  Point me in a different direction than a front line support person and I'd be happy to provide them with my feedback.  Also, maybe others in this public forum can benefit from it!  Yes, whatever on the NFL thing.  Had it for years, just know it's going away.  Understand your other thoughts, and that's why after enough frustration negotiating pricing each year and dollars spent, it was time to move on.  I understand how companies work, and I'm the first one to say that they need to get paid enough to make them profitable and provide good service to everyone.  However, after the equipment is all in, and they're just collecting cash after 20+ years, the bill doesn't need to be $250/month or negotiated down to $170/month, that's a lot more than is needed in my mind.  So, we can agree to disagree.  I personally hate the used car game.  Don't give any discounts, just say it is what it is (which they don't, so you have to play the game), and then like you say it's a good deal for you or it isn't.  Either way, it's my feedback, they can take or leave it...I had a relatively good experience overall, but the past 5-7 years, not so much, so time to go...

BTW DTV is no longer providing the new customer 1yr discount, they now pay the rate quoted for 2yrs with a price lock then continue on a month to month with the rate in effect at that time.

Once a year, I call Direct TV and ask to  unsubscribe from their service. They ask if I am moving and I say no. Then I get to talk with customer retention and renegotiate a new price.

For the past couple of years they kept me on board by comping NFL Ticket. Now they lost that. They are running out of incentives to keep me on board.

There really isn't much option, Spectrum is Comcast technology with Time Warner customer care - the worst of both worlds. Dish has it's issues and is currently in dispute with one of it's content providers so a couple of hundred channels that people pay for are not provided.

Cutting the cord is a good idea and don't they streaming services know it. They bump up their monthly rates routinely mostly because "the other guys are doing it so we can get away with it, too." It's only $3 or $4 more a month every so many months.

Back in 1972 I was in the service in South Carolina. We had two channels. One was NBC and the other was either CBS or ABC (they decided which network to carry at a particular time). Programs were pre-empted for the 3 B's (Braves, Basketball and Billy Graham) all the time. So I got a 20 foot mast a big yagi antenna and a rotor. I got 14 channel including two channel 6 and two channel 3 depending on which way I aimed my antenna. One night I watched a show from Iowa!

Things were different back then. One no longer lugs the "portable" TV with an extension cord into the back yard, wiggle the rabbit ears and watch a ball game for free.

I can sort of get Sunday Ticket. I took advantage of a half price for the year subscription to Paramount Plus. They carry the local CBS games. So if I want to watch a particular game and it is on CBS, I select a city with my VPN and I stream it and cast it to my TV. I don't get every game since some are not on CBS, but I still have options beyond my local offerings.

On the military base, I was near the top of a hill. Now I live "down in the hollow" - a 30 foot antenna would get me to street level.

I'm an old (Edited per community guidelines). I remember the ads for cable TV. "Since you are paying for it, there will be no commercials."

That was before they added national channels.

I am a customer for over 29 years. With the latest notice of an upcoming price increases in November, I'm choosing to cancel my subscription. This service has just become too expensive. Most of the content that I'm interested in is two or three years old. My calls to customer support have been less than pleasant & useful. I find that the latest mobile app is worthless compared to the "old" one. Some functions do not even exist anymore. When I have mentioned that I intend to cancel my subscription the agent immediately says they will put me in contact with the loyalty group for pricing adjustments. Why do they not contact loyal customers and offer price discounts as an incentive? Why do I have to call (and likely waste my time) to perhaps get a small discount for my loyalty? 

Bye, Bye DirecTV

DTV nor any other TV provider have any control over what the channels send them, the content providers send the same programs to all TV providers.

Direc tv are criminals. They will send you new equipment to replace their faulty equipment and then restart your contract without stating otherwise. Then when you go to cancel you will get put on hold for hours only to pay a early termination fee after doing nothing but losing services for years. This company are a bunch of crooks. Wouldn't recommend to my worse enemy.

And now they are in a urinary competition with CBS. Fortunately I have Paramount + and can stream it. I also have a couple other streaming subscriptions. Hmm, there just might be something to this streaming thing.

I heard that over the past 5 years, Direct TV lost 50% of its subscribers. I wonder how much they have lost since the first time they dropped CBS and during the several months when they dropped Fox. As the days and weeks go by without CBS, I wonder how many more they will lose and if they have to raise the rates for the remaining clients to give the CEO his bonus. 

PS The combination of VPN (Express VPN can be loaded on Fire TVs) and Paramount+ that live streams the LOCAL CBS station, I can watch any out of area sports broadcast on CBS. For example, if I want to watch the Seahawks, I tell the VPN to select a server in Seattle and then launch Paramount+.

This partially makes up for Direct TV losing NFL Sunday Ticket. For couple of years they were "comping" me the service to keep my subscription.

Hmm I wonder how many people have these "mistakes", because after looking into this it seems there's many more cases of this. Seems like a pretty good scam to pull on people who don't know any better. I did get it refunded after I showed it was identical to my old genies. Thank God I thought about it after boxing everything up.  I don't know why your such a direc tv blowhard but I'm sure you have been taking plenty of handouts throughout your time with direc tv.  I don't care about handouts. I just like transparency and they had zero.

From what I heard Tenga made an offer at the beginning of the dispute and that Direct TV didn't even respond. The bottom line is that I am paying for CBS and not getting it no matter what the reason.

But I do get 158 channels advertising the Shark vacuum cleaner. I am really glad I pay for them!