Directv Does Not Allow Much Time

Hi Robertmkelly49, We're sorry for the inconvenience. Bill processing takes about five days from the bill cycle date. Customers should receive it within ten days after the bill cycle date. Payment Due Dates are 21 days (26 in Illinois) from the bill cycle date (the cycle date is counted as day 1). Because months have 28-31 days, the payment due-by-date may fluctuate monthly. I recommend you switch to paperless billing. For more info and to easily manage your bill, check here https://www.directv.com/support/article/000081907 Carryl, DIRECTV Community Specialist.

Paper checks can take 7 days to process, CC payments are posted same day.

Your billing cycle started the day you where installed, on day 2 your bill is made and sent (to AT&T since you are bundled) or paid if on auto pay, The bill is due 20 days after.

Shannon thanks, I appreciate it. Are you saying that my billing cycle is whatever day that my service was installed? and that AT&T uses that day as my "bill cycle date"?

Just to be clear, I don't have a bundle. I just have Directv. I think that when AT&T bought Directv, that's when the AT&T bills started up. 

Anyway, thank you for your response.

Carryl,

Thanks for response, I appreciate it. You mention my "bill cycle date" twice. Is this the same as the "Issue Date" on the bill? If not, where do I find the "bill cycle date"?

Yes, you're correct. The day you created your account is the start date of your billing cycle. The issue date is when the bill is generated and is ten days before your due date. Carryl, DIRECTV Community Specialist

The bill is generated and sent on day 2 of the billing cycle.

Carrlyn, thanks for response. You wrote: "Yes, you're correct. The day you created your account is the start date of your billing cycle. The issue date is when the bill is generated and is ten days before your due date. Carryl, DIRECTV Community Specialist."

Did you mean to say "twenty days before your due date" rather than "ten days before your due date"?

Shannon, you wrote "The bill is generated and sent on day 2 of the billing cycle."

Thanks for response. Yes, exactly. And this is pretty much how Directv handled the billing prior to the sale. I looked back into when the transition from Direct TV to AT&T took place. As a matter of historical interest! The sale of Directv took place in 2015. My first bill from AT&T was Dec. of 2018.

Juniper, thanks for response, appreciated. You wrote that "Day 2 bill produces and mails." This is at variance with what Carrlyn wrote above. Carrlyn wrote that "Bill processing takes about five days from the bill cycle date."

Going back to the original post,

"The bill arrived today, Jan. 17.

The bill says "Issue Date: Jan. 3."

It also says "Please pay by Jan. 26."

It also says "Payments may take seven days to post.""

So, if Carrlyn is right, then it took about five days for the bill to enter USPS. Therefore the bill entered the USPS on Jan. 8. So apparently, it took from Jan. 8 until Jan. 17 to arrive, essentially 9 days. But whether it took 9 days to arrive, or 14 days to arrive, the problem remains. It's not enough time.

Yes, Carryl is right. It will take 10 days to receive the bill after the bill cycle date. I recommend you enroll your account to autopay and paperless billing, so you don't have to worry about your bill moving forward. Aljoy, DIRECTV Community Specialist

Thanks Aljoy for your response. You wrote: "Yes, Carryl is right. It will take 10 days to receive the bill after the bill cycle date."

But that is not what Carryl wrote. She wrote: "The issue date is when the bill is generated and is ten days before your due date."

You're welcome. Bill processing takes about 5 days from the bill cycle date. Online bills are viewable by day 8 after the bill cycle date while those who are enrolled to paper bill will receive it within 10 days after the bill cycle date. Aljoy, DIRECTV Community Specialist

teetertotter, thanks first of all for having an outstanding screenname! and second for responding, I appreciate it.

The situation here is that I have no desire to change how I receive the billing. I like paper. I would just like to receive it on time to be able to pay on time. Thanks again and have a nice rest-of-your-day.

I appreciate the additional information @teetertotter, this is very helpful. Thanks a ton! Kiarha, DIRECTV Community Specialist

DirecTV charged a late fee for an "autopay" payment that was never presented to my CC company for the month of May. Every payment initiation for the months prior to and after May was easy to find by Chase.

DirecTV ultimately removed the late fee, but not without me firmly pressing for a Manager.

This is ridiculous and certainly not the level of service expected from DirecTV.