Contributor
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4 Messages
Directv CEO email address
I have been out of service for a week and a half, and have had one technician visit and three missed appointments. After spending hours on the phone with the off shore call center, I want to write an email to the CEO, who I believe is Bill Morrow. Anyone have his business email address?
detuch254
ACE - New Member
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5.2K Messages
2 years ago
@williamnorton unfortunately your desire cannot be fulfilled. We are customers just like you and if anything we would be asking the same questions. There are two ways to get your predicament fixed up.
First, you call DIRECTV (number in my greeting below) and say 'cancel' to the robot to be sent to the retention department. Once the agent is on the phone, you express your concern and ask for a technician or else you will be cancelling. Therefore, the agent will take your concern seriously as that means loss of a customer if your service isn't restored.
Second, you can file a BBB complaint online as that gets it to corporate. Thereafter, DIRECTV will take action and have a technician come to your home to fix your problem.
If you don't mind me asking, what exactly are you having trouble with in regards to service? Are you unable to watch television? If so, on what receivers, if multiple? And, are there any error codes that occur?
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shannon02
ACE - Expert
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20.6K Messages
2 years ago
DTV doesn't do email support so maybe there is no email.
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Pmconroy
Contributor
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3 Messages
11 months ago
Hello I received this and submitted the form. I have not received my $200 Visa card. Billing could not help.
• directv.com
GAME ON
DIRECTV HAS YOUR BACK
DIRECTV and NFL SUNDAY TICKET fans, your loyalty just scored you a big reward for the upcoming season! Continue enjoying everything you love about DIRECTV and get a $200 VISA Reward Card you can use in any way you want, including football season festivities or to help pay for a subscription to the 2023-24 NFL SUNDAY TICKET through YouTube.
Thanks for making DIRECTV a leader in sports.
Fans like you make it all possible!
DIRECTV. TV THAT LOVES YOU BACK.
Please provide your information below by 9/30/2023.
thank you
Paula Conroy
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Pmconroy
Contributor
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3 Messages
11 months ago
Merry Christmas
in August I received the below. I signed up but never received the $200 Visa card.
• directv.com
GAME ON
DIRECTV HAS YOUR BACK
DIRECTV and NFL SUNDAY TICKET fans, your loyalty just scored you a big reward for the upcoming season! Continue enjoying everything you love about DIRECTV and get a $200 VISA Reward Card you can use in any way you want, including football season festivities or to help pay for a subscription to the 2023-24 NFL SUNDAY TICKET through YouTube.
Thanks for making DIRECTV a leader in sports.
Fans like you make it all possible!
DIRECTV. TV THAT LOVES YOU BACK.
paula miller
Please provide your information below by 9/30/2023.
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