New Member
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2 Messages
Directv App
My Directv app does not recognize my account even after I log in.
The guide list only a few of the channels I get and blocks me from accessing the rest. Phone calls to tech support did not help. The problem persists and they say it’s software related and that I have to wait for a fix from software engineers.
Has anyone else experienced this?
Michael
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hi Michael, we're sorry this situation keeps preventing you from enjoying all the programming through the app. We want to assist you through this situation and see what's happening. We'll reach you through a direct message.
Claudia, DIRECTV Community Specialist
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hhurley79
New Member
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4 Messages
2 years ago
I am experiencing the exact same problem. If you find a resolution can you please share it? This is so frustrating. Thank you!
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Spursfan10
New Member
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2 Messages
2 years ago
I will let you know, but don’t raise your hopes because they really don’t know how to fix it.
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hhurley79
New Member
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4 Messages
2 years ago
Yea. Someone commented on my post who supposedly was from DIRECTV and said they would contact me directly but has yet to do so. Thanks for responding.
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