Community Support
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254.4K Messages
DIRECTV Account Management is moving to DIRECTV.com
Over the next several weeks, when logging into your AT&T account, you may be redirected from AT&T to DIRECTV.com for account management. The transition will start on October 19th, 2022.
What does this mean for you?
How you manage your services and what site you login to might change. Over the next month, if you log into your AT&T account, you may be redirected to DIRECTV to manage your account. Settings, like those listed below, will remain the same. These include:
• Username & Password
• Plan & Channel Lineup
• Autopay & Paperless Preferences
• Price & Billing Date
• My Library, DVR Recordings and Bookmarks
If you have AT&T Wireless or internet services, you will continue to use ATT.com to manage your AT&T services in addition to directv.com to manage your DIRECTV services. If you receive a single bill that includes both AT&T and DIRECTV services, you will continue to view and pay bills on ATT.com and use DIRECTV.com to manage your services and get support for DIRECTV subscriptions.
shannon02
ACE - Expert
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20.6K Messages
2 years ago
DTV doesn't have any outside sales force those salespersons where from a third party company that sent the order to DTV. DTV is ordered by calling them or using their website. That is the standard new customer intro offer of a discount on the first year then it goes to full price for the remaining year of the contract plus a 3 month trial period of the premium channels and 1 year of NFL Sunday Ticket that are auto renewed if not canceled. DTV should have the number of the company that sent the order in to them.
The ECF/ETF is maximum of $480 as DTV charges $20 per unused month of the contract so for a 2 yr contract =$480.
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CRBV99
New Member
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6 Messages
2 years ago
Is it going to take you 2 YEARS to move your BILL PAY to Directv.com!? This is Unacceptable! For 6+ Months I STRUGGLE to pay my bill online because you sign in at att.com, it directs you to directv.com .. then the message on directv.com says "To pay your bill, you have to go to att.com" so you go to att.com, and it sends you back to directv.com! The (Edited per community guidelines) that answer the phone are CLUELESS! This is sooo Unacceptable! Raise our bills, but make it a game to pay the bill so that you can charge late fees! FIX THIS PROBLEM!
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CRBV99
New Member
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6 Messages
2 years ago
@Juniper
I don't care if it has been 4 months or 2 years, when you transition I would think that the most important part would be your billing and payments! And no, I am not going to "Call up" and pay it over the phone, I like to SEE what I am getting charged for. And ALOT of the times when I SEE my bills (Whether it be directv or att cell phone) I discover something that they try to slip on the bill that I am not using or ordered. They try to rip off the consumer .. It may only be for $1 or $2, but they rely on people "Calling up" to pay the bills without knowing what they are even paying for to get that dollar or two off of who knows however many unsuspecting customers. I've been with Directv for 12+ years, I have NEVER had an issue signing onto the website to pay my bill until this past Oct/Nov. Since then, I have not been able to EASILY pay my bill online, and that, is unacceptable.
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CRBV99
New Member
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6 Messages
2 years ago
@Juniper
lol it's not "spam" if I say it a million times in 1 message .. It's a little absurd (as you would say) to refer to it as such. It would be 'spam' if I said it over and over in multiple messages.
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